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9min chapter
Redefining Compensation to Better Align CS Roles with Revenue Goals
Unchurned - The No. 1 podcast for Customer Success
Strategic Foundations in Customer Success
This chapter highlights the essential need for a well-defined strategy prior to implementing technology in Customer Success roles. It explores the challenges posed by shifting leadership dynamics and unrealistic expectations, urging a more realistic and grounded approach for effective customer relationships.
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode