Six Pillars of Impact and Impactful Client Experience

Jesse: Let's talk about your six pillars of impact and impactful client experience that would like to understand what that is. And then if you can just take us through those pillars and kind of explain them would love to understand what your process looks like. Ricky: The first pillar is personalization, the second is resolution - learning how to help your team turn a poor experience into a great one. Jesse: So important, Jesse, and really well said, let's move to how we do this now.