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S9 E5: Gilad Shriki, Descope

Code Story: Insights from Startup Tech Leaders

CHAPTER

Empowering Developers: A Journey to Self-Service

This chapter explores the transition from a high-touch sales model to a self-service approach for developers, highlighting the importance of customer obsession and effective documentation. The speaker reflects on the lessons learned from past mistakes and emphasizes the significance of understanding user needs in product management. Additionally, the future vision for Descope is discussed, focusing on enhancing customer identity management and the importance of developer success in creating intuitive products.

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