Daniel Cane On Selling His First Business For $1.6B And Now Raising $300M To Simplify How Medical Information Is Shared
DealMakers
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How to Measure Customer Enthusiasm
How do you measure customer delight? There are a number of ways to do it. NPS Net Promoter Sport should be baked into your product, he says. The application will tell you on a rolling basis who's happy and who's not. If you're doing surveys over email or some other form, you're only getting a true subset sampling.
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