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#57 Sheila Heen: Decoding Difficult Conversations
The Knowledge Project with Shane Parrish
Listening Really Matters When We're Stuck
"i do think that listening, that's why i sai, this is a boring answer," she says. "When we're stuck, like you are not listening to me,. I keep repeating myself, we're not getting anywhere." Her husband teaches negotiation in addition to being a volunteer fireman an e m t. 'If i can train myself to do that, which is counter instinctual, then i'm going to be effective in the moments where it matters most'
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