AI Innovations in Automotive Dealerships

This chapter explores the integration of AI within the Business Development Center of automotive dealerships, focusing on how it enhances lead management and data accessibility. The discussion includes the importance of customer data platforms and how AI tools can streamline operations, leading to improved sales outcomes. Humorous anecdotes illustrate the potential of these innovations to simplify communication and drive efficiency in sales processes.

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Today I’m joined by Daniel Kim, Director of Operations at Barnes Crossing Auto Group. His journey from tech entrepreneur to dealership operations leader, the promises and pitfalls of AI BDCs, why he insists his team stay on the phones and much more.

This episode is brought to you by:

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01:00 How did upbringing shape Daniel?