This chapter explores the complexities of agreeing to disagree and discusses strategies for effective communication during disagreements, including signaling uncertainty, emphasizing agreement, acknowledging opposing perspectives, reframing positively, and using voice communication. The chapter also includes a fact check and listener thoughts on the previous episode.
Do you suffer from the sin of certainty? How did Angela react when a grad student challenged her research? And can a Heineken commercial strengthen our democracy?
RESOURCES:
- "Disagree Better," National Governors Association initiative led by Spencer Cox (2023-2024).
- "Cooling Heated Discourse: Conversational Receptiveness Boosts Interpersonal Evaluations and Willingness to Talk," by Julia Minson, David Hagmann, and Kara Luo (Preprint, 2023).
- "Megastudy Identifying Effective Interventions to Strengthen Americans’ Democratic Attitudes," by Jan G. Voelkel, Robb Willer, et al. (Working Paper, 2023).
- Conflicted: Why Arguments Are Tearing Us Apart and How They Can Bring Us Together, by Ian Leslie (2021).
- "How to Disagree Productively and Find Common Ground," by Julia Dhar (TED, 2018).
- "From the Fundamental Attribution Error to the Truly Fundamental Attribution Error and Beyond: My Research Journey," by Lee Ross (Perspectives on Psychological Science, 2018).
- "The Humanizing Voice: Speech Reveals, and Text Conceals, a More Thoughtful Mind in the Midst of Disagreement," by Juliana Schroeder, Michael Kardas, and Nicholas Epley (Psychological Science, 2017).
- "Worlds Apart," ad by Heineken (2017).
- "Gritty Educations," by Anindya Kundu (Virginia Policy Review, 2014).
- Thinking, Fast and Slow, by Daniel Kahneman (2011).
- "Experiences of Collaborative Research," by Daniel Kahneman (American Psychologist, 2003).
EXTRAS:
SOURCES:
- Spencer Cox, governor of Utah and chair of the National Governors Association.
- Julia Dhar, managing director and partner at Boston Consulting Group.
- David Hagmann, professor of management at Hong Kong University of Science and Technology.
- Daniel Kahneman, professor emeritus of psychology and public affairs at Princeton University.
- Anindya Kundu, professor of educational leadership at Florida International University.
- Ian Leslie, British journalist and author.
- Kara Luo, Ph.D. candidate in organizational behavior at Stanford University.
- Julia Minson, professor of public policy at Harvard University.
- Pedro Noguera, professor of education and dean of the Rossier School of Education at the University of Southern California.
- Jared Polis, governor of Colorado.
- Lee Ross, professor of psychology at Stanford University.
- Julia Schroeder, professor of management of organizations at the University of California, Berkeley.
- Jared Smith, co-founder of Qualtrics.
- Anne Treisman, professor of psychology at Princeton University.
- Jan Voelkel, Ph.D. candidate in sociology at Stanford University.
