In this episode, Bill (@BillDA) and Heather (@EndresenHeather) discuss potentially acquiring a Kansas-based Managed Service Provider (MSP) business. They highlight the importance of understanding the niche or specialization of an MSP, which can significantly affect its success and sustainability. They also caution against overvaluing businesses based on the seller's discretionary earnings (SDE) and stress the need to align buyer and seller motivations regarding pricing. Additionally, they address the challenges of retaining customer relationships when key employees have been with the business for an extended period and suggest the importance of meeting employees before closing the deal.
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