As AI scales and layered agents become more integrated, businesses face questions about just how automated they can become and what this means for efficiency, cost, and innovation.
This week, Dave, Esmee and Rob talk to Nicole Onuta, AI business transformation expert about the growing impact of generative AI on the software development lifecycle (SDLC), diving into both the opportunities and challenges that arise, how AI scales in an organisation and how hyper-automation is fast becoming a practical reality.
TLDR
04:40 Confused about whether frictionless CX can be too frictionless
07:54 Cloud conversation with Nicole Onuta
34:57 The Eliza bot in 1966
43:08 AI execution!
Guest
Nicole Onuta: https://www.linkedin.com/in/nicoleonuta/
Resources
Turbocharging Software with Gen AI: https://www.capgemini.com/insights/research-library/gen-ai-in-software/
Hosts
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/
Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/
Production
Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Sound
Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/
Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/
'Cloud Realities' is an original podcast from Capgemini
