Hotel Impossible - The Experience From the Arrival at the Hotel

When we had Anthony Melkuri from Hotel Impossible on, you know, if you watch that show, he is completely all about the experience. And one at one of the episodes, he was arriving at a hotel in Miami and he pulled up. So this hotel had a sign that said, Valet parking right in front of the hotel. He's on the street and he's sitting there for 12 minutes and nobody came. When he went inside and said, I'm out here. There's nobody is there a valet. He think at the front desk. I said, Oh, yeah, just leave the keys with us. So that right there, the whole experience that he had