Frontex: Border Control and Controversy

This chapter examines the evolution and expanding authority of Frontex, the European Border and Coast Guard Agency, as it transitions to a more autonomous operational model. It explores the mixed reception of Frontex's role in managing migration and border security within the EU, highlighting both support from some member states and significant criticisms related to controversial practices. Additionally, the chapter touches on the broader implications of rigid corporate policies through personal anecdotes about travel rules, emphasizing management issues that affect customer experience.