2min chapter

Engineering Culture by InfoQ cover image

Mastering Observability: Unlocking Customer Insights with Gojko Adzic

Engineering Culture by InfoQ

CHAPTER

Navigating Payment Complexities: Enhancing User Experience

This chapter explores the difficulties users encounter with payment systems, particularly the complications linked to tax ID requirements in the EU. It highlights how complex payment forms can lead to user frustration and emphasizes the need for simplified interfaces to improve customer experience.

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