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Building the B2C communication stack | Shivakumar Ganesan @ Exotel

Founder Thesis

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Abbio and Cogno's Full Stack Customer Engagement Platform

The largest segment, which is a BFS segment now has started adopting cloud and AI in a big way since COVID. And we also saw that we can want to buy more and more products from the same vendor so that they actually have only one person to sort of deal with. So by bringing example, I'm even called no togethers. We now converted what was a customer communication platform into a full stack customer engagement.

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