Kerry: I think that it always just comes back to these like those founders in the badge. Love those guys. Well, their customers were their friends. And they could relate to them. They would go out to dinner with them and they genuinely knew the stories of their customers and cared. The last story on this was the story I experienced at Justin TV in Twitch. We had a very troubled relationship with our users. But then Emmet and Kevin started talking to streamers,. He literally reached out one by one with Kevin. That's pretty cool, right? You care about your Starcraft channel? Yes, your start. What did they play? Were they like, they were the Starcraft
Successful startups don’t just build technology – they solve human problems. The key is listening to the people who really matter: your customers.
In this episode, Michael and Dalton discuss how spending real time with your users can unlock insights and growth. Hear the stories of how Airbnb and Brex built billion-dollar companies by forging genuine connections with their customers and learn why having too much money and too many people can actually slow down learning.
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