AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
3min chapter
’Sales’ and ’Customer Success’ in SMB B2B SaaS | Justin Welsh, The Official Justin
Gain Grow Retain
CRO - What Have You Learned From Your Early Days?
I think what I've learned is that each department is a little more similar to sales than I might have anticipated. In no one, I want to start moving that cross selling upsell outside of the CSM and craft a separate team who's completely in charge of working with their CSMs. If you put really good people in positions of leadership, if you allow them to build really strong teams, you'll find they're up for the task. And so I'm just here to remove roadblocks and make their jobs easier.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode