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5min chapter
Transforming Customer Service through Company Agents, with Sierra’s Bret Taylor
No Priors: Artificial Intelligence | Technology | Startups
Balancing AI Agency and Business Complexity
This chapter explores retrieval augmented generation as a means to integrate large language models with proprietary data for improved customer experience. It delves into the challenges of implementing such technologies and the need for a balanced approach that considers both AI creativity and business compliance.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode