Expectation Management & Classifying Delays

The High Court upheld Pritam Singh’s conviction for lying to a parliamentary committee, prompting public and political responses. Separately, an East-West Line delay went unreported on official channels, renewing discussion on commuter information during MRT disruptions.

𝗡𝗼𝗺𝗶𝗻𝗮𝘁𝗲 𝗮 𝗦𝗲𝗻𝗶𝗼𝗿 𝗼𝘃𝗲𝗿 𝟲𝟬 𝗳𝗼𝗿 𝗪𝗼𝗿𝗱𝘀 𝗼𝗳 𝗪𝗶𝘀𝗱𝗼𝗺!
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(00:00) Words of Wisdom
(00:45) Intro
(04:14) Pritam Singh’s Loses Appeal Against Conviction
(21:12) MRT Delay Sparks Calls for Better Comms
(33:50) One Shiok Comment
(36:00) One Shiok Thing

𝗖𝗼𝗺𝗺𝗲𝗻𝘁 𝗼𝗻 𝘁𝗵𝗶𝘀 𝗲𝗽𝗶𝘀𝗼𝗱𝗲!
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𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗼𝗻 𝗼𝘂𝗿 𝘀𝗼𝗰𝗶𝗮𝗹𝘀
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𝗧𝗼𝗽𝗶𝗰𝘀 𝗼𝗻 𝘁𝗵𝗶𝘀 𝗘𝗽𝗶𝘀𝗼𝗱𝗲:
Pritam Singh’s Loses Appeal Against Conviction

• Pritam Singh's conviction upheld by High Court
• Recap: Pritam Singh loses appeal against conviction
• High Court dismisses Pritam Singh's appeal against conviction for lying to parliamentary committee
• Pritam Singh's failed appeal may cast WP chief in 'negative light' but analysts split on political fallout
• WP Post on Facebook
• Court Judgement - PRITAM SINGH v PUBLIC PROSECUTOR

MRT Delay Sparks Calls for Better Comms

• Timely information is critical to prevent confusion when MRT services are down
• More customer-centric communications needed during rail disruption: Expert
• EWL sees 20-minute delay on Dec. 2 due to track point failure, incident unreported on SMRT's social media

𝘔𝘪𝘤𝘴 𝘢𝘯𝘥 𝘏𝘦𝘢𝘥𝘱𝘩𝘰𝘯𝘦𝘴 𝘧𝘳𝘰𝘮 @𝘴𝘩𝘶𝘳𝘦
𝘌𝘥𝘪𝘵𝘦𝘥 𝘢𝘯𝘥 𝘮𝘪𝘹𝘦𝘥 𝘣𝘺 𝘛𝘳𝘪𝘴𝘵𝘦𝘯 𝘠𝘦𝘢𝘬