
Panera Bread Founder Ron Shaich on Fast Casual Dining
Masters in Business
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Rivalry and Respect in the Food Industry
This chapter examines the competitive dynamics between major players in the food and beverage industry, focusing on Starbucks and its approach to improving food quality amid rivalry. The speaker shares personal insights from their experiences during the pandemic, contrasting customer service aspects between Starbucks and Delta, while highlighting the importance of competition and shared values in business.
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