Masters in Business cover image

Panera Bread Founder Ron Shaich on Fast Casual Dining

Masters in Business

00:00

Rivalry and Respect in the Food Industry

This chapter examines the competitive dynamics between major players in the food and beverage industry, focusing on Starbucks and its approach to improving food quality amid rivalry. The speaker shares personal insights from their experiences during the pandemic, contrasting customer service aspects between Starbucks and Delta, while highlighting the importance of competition and shared values in business.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app