The Westminster Tradition cover image

7. 'A bit of a fixer-upper' - DHS and the botched launch of Robodebt

The Westminster Tradition

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The Role of Comms, Fixer Upper Strategy, and Defending the Program

This chapter explores the responsibilities of the communications team in translating policy ideas and controlling messaging, while also highlighting the disconnect between behind-the-scenes efforts to fix issues and the minister's dismissal of negative media coverage.

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