Five Playbooks From John's Library

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John joined Cisco in 1991 while the company focused primarily on its successful router system. On his first day, he experienced an eye-opening initiation to the company's unstructured customer service. Here are about five playbooks covering everything from customers to mergers and company culture.

All great teams need to improvise under pressure, but underpinning this should be a set of tried-and-tested playbooks that let you orchestrate and replicate winning strategies. Cisco's John Chambers created a library of living playbooks — covering culture, acquisitions, crises, and more — to astounding effect as he took Cisco from a small tech supplier to the most valuable company on the planet.

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