Can AI Reduce Onboarding Friction?

Sumir Meghani is the founder and CEO of Instawork, a staffing marketplace connecting 9 million hourly workers with businesses that need flexible labor. Starting with just line cooks in San Francisco restaurants, Instawork now serves warehouses, stadiums, hotels, and hospitality businesses across the country, creating what Sumir calls "employment at the touch of a button."

What you'll learn:

1. Why starting "boring and narrow" (one city, one job type) is the key to marketplace success
2. How Instawork is building a "LinkedIn for hourly workers" with hundreds of data points per profile
3. The hidden costs of 100%+ annual turnover in restaurants and hospitality
4. Why people actually want to work MORE hours when friction is removed
5. The concept of "robot wranglers" as the next major labor category
6. How Instawork is using its worker pool to train physical AI and robotics models
7. The difference between "leading by disappointment" vs. celebrating wins as a CEO
8. Why labor costs range from 30% (restaurants) to 80% (hospitals) of revenue
9. The labor market as a "Tetris board" of micro-jobs and available workers
10. Why Silicon Valley undervalues hourly work despite 100 million workers depending on it

In this episode, we cover:

(00:00) Introduction and YPO CEO forum discussion

(03:42) Sumir's journey from Groupon to founding InstaWork

(04:58) The restaurant visit that sparked the idea

(06:28) Why the hourly labor shortage is a global problem

(08:07) Building profiles for 9 million workers

(08:54) Starting narrow: San Francisco restaurants and line cooks only

(12:28) The hourly worker crisis in hospitality

(13:04) Why wages haven't risen despite labor shortages

(15:58) The true cost of labor beyond hourly rates

(17:48) AI's role in reducing onboarding friction

(19:42) Physical AI and the future of robotics

(20:16) Introducing "robot wranglers" as a new labor category

(22:36) Using InstaWork's workforce to train robot models

(23:34) Navigating the AI hype cycle as a consumer

(26:47) White collar vs. blue collar labor market dynamics

(29:29) Why more jobs will shift to physical industries

(30:43) The cultural bias against hourly work in Silicon Valley

(32:11) Rapid fire: Biggest entrepreneurial mistakes

(33:36) Most rewarding parts of the founder journey

(34:30) Why Silicon Valley should start simple, not big

(36:30) The uncomfortable feedback: "Leading by disappointment"

(38:50) Balancing high standards with celebration

(39:58) What inspires Sumir: Physical AI and robotics innovation