The Importance of 100% Reviews in Glassdoor

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The goal is not 100% positivity. It's 100% accuracy in some ways that people love the culture for the things that you've designed in the culture to be that way. But it's more about accuracy than just like always winning and getting the top score. Even if even if we've done everything right, there's still something that we can learn.

Culture at a startup is always tricky, but there’s one common mistake founders should avoid at all costs. It’s the desire to make everyone happy all the time. Patrick says this leads to a “culture of accommodation” which ultimately ends up not working for anyone. Hear Patrick’s journey as a founder to define the culture at ProfitWell, and how you can do the same at your startup.

Episode Highlights

[00:03 - 01:31] Episode intro: Patrick Campbell
[01:59 - 04:04] What is the role and importance of company culture in today's market environment?
[06:39 - 10:26] The culture of ProfitWell and the journey to get there
[12:15 - 16:26] The most charitable interpretation
[17:23 - 20:08] ProfitWell values and four principles
[20:21 - 23:16] Speaking their mind, being human in the most charitable way
[21:11 - 23:16] Values and principles must have trade-offs
[23:16 - 25:41] Here's how we operate, transparency in hiring
[25:46 - 32:10] Advice for making culture something more than theoretical, a real experience

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