How I Got Interested in Experience Mapping

Even if you're intuiting it, that's a whole step forward towards having more empathy for in our case the learner or the user. Even just guessing at it or talking to one or two people I think can really up-wange empathy so I understand that. And then engaging the team or other folks that you're designing with in that conversation is also healthy. So we might not have really good data around emotions but you can still use the map as a conversation point with the team so that they do have that empathy.