This chapter delves into Klarna's use of an AI assistant powered by OpenAI for customer service, handling millions of conversations with impressive results. Market reactions, investor sentiments, and public doubts about the AI's capabilities are examined.
Klarna's new AI chatbot, powered by OpenAI, has showcased impressive capabilities in its first month, effectively performing the tasks of 700 full-time customer service agents. Engaging in 2.3 million conversations, the bot handled two-thirds of Klarna's customer service interactions, achieving satisfaction rates on par with human agents. Plus Apple ditches car plans to focus on AI