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SaaStr 760: CRO Confidential: Rippling’s Top 3 Growth Tactics for Driving Revenue at Scale with Rippling CRO Matt Plank and Former CRO at Brex Sam Blond

The Official SaaStr Podcast: SaaS | Founders | Investors

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Optimizing Customer Servicing Structures for Revenue Growth

This chapter explores the optimal organization of customer servicing teams, highlighting the need for sales-oriented account managers who prioritize customer relationships. The speakers advocate for hiring individuals with strong customer-oriented skills, emphasizing that empathy can enhance revenue generation and retention.

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