3 Ways to Design Better Service Experiences
Creative Confidence Podcast
00:00
Introduction
The more kind of rough and ready your prototypes are, especially in the first stages, because you can't take negative feedback personally. I'd actually love to use a personal moment. This his probably one many people of experience, but we don't always think about it as service. So i had a very bad cold, and i was about to go on a big business trip, and i decided to make a doctor's appointment. And she said, and i'd like to thank you for coming in and i todit took me completely aback. No one ever says that. She really flipped the script on me. The mind set is about learning, so it's not about getting it perfect.
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