Implementing Technology in Restaurants

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This chapter discusses the implementation of technology in restaurants, specifically focusing on the adoption of mobile menus and the use of phones for ordering and payment. Some restaurateurs are hesitant to implement these technologies, as they believe customers prefer the traditional experience of paper menus and interacting with waiters. However, others prefer the convenience of using their phones to view menus, order food, and make payments.

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Today’s show:

Kayak CEO Steve Hafner joins Jason to discuss the current landscape of the travel industry (1:56), its economic dynamics (17:40), emerging trends in hospitality (41:08), and much more!

Time stamps:

(0:00) Kayak CEO Steve Hafner joins Jason

(1:56) The state of the travel industry today and the adoption of AI

(10:50) Roots - Head to https://investwithroots.com/TWIST to sign up and start investing today!

(12:15) Navigating shifts in UI and building bulletproof features for at-scale companies

(15:32) Kayak's response to the impact of Covid-19 on the industry

(17:40) The economics of the travel industry

(28:14) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at https://Squarespace.com/twist

(29:36) OpenTable, diner ratings, and the advent of QR code ordering

(34:29) The drive behind OpenTable's revenue stream and product adoption

(39:54) LinkSquares - The go-to for all your legal needs; learn more at https://linksquares.com/twist

(41:08) Hospitality trends in hotels