Meet The 27-Year-Old Building $1.5B AI Employees (Decagon CEO)
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AI in Customer Support: Adoption and Impact
This chapter examines the integration of AI in enterprise-level customer support, highlighting the gradual adoption influenced by infrastructure readiness. It predicts that over half of businesses will implement AI by 2026 while discussing the evolving relationship between companies and BPOs in the face of automation. The chapter also debates the implications of AI on employment, emphasizing historical trends that suggest technological advancements may create more jobs rather than eliminate them.
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