Geopolitical tensions in Southeast Asia and AI softening phone calls

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Exploring the impact of the US-China rivalry on Southeast Asian leaders and the introduction of an AI-powered system by SoftBank for improving customer service interactions by adjusting the tone of angry callers.

Hamas-backed militants orchestrate bank heists, the ECB raises alarm over Eurozone debt, Malaysia courts Chinese investment, and Softbank debuts “EmotionCancelling” AI.

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This episode of FT News Briefing was produced by Josh Gabert-Doyon, Fiona Symon, Persis Love, Mischa Frankl-Duval. Additional help from Sonja Hutson, Kasia Broussalian and Marc Filippino. Breen Turner, Sam Giovinco, Peter Barber, Michael Lello, David da Silva and Gavin Kallmann. Our engineer is Monica Lopez. Our intern is Prakriti Panwar. Topher Forhecz is the FT’s executive producer. The FT’s global head of audio is Cheryl Brumley. The show’s theme song is by Metaphor Music.

Read a transcript of this episode on FT.com

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