Effectively Delivering Bad News and Managing Emotions with Gregory Williams
Negotiate Anything
00:00
Are You Trying to Spare People's Feelings?
"We're trying to spare people's feelings and at the same time, for some people, it could be their own fear that they're holding them back from being direct in that situation," he said. "You can't let your emotions or your feelings obscure the level of service that you're providing to your client."
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