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The Importance of Having Your Staff Drive the Adoption
"I basically had to replace myself and my business way before anybody normally would have," he says. "That's what allowed me to still have a business, right? Like, I don't know many businesses that survive if you just bounced 50% of the time." The owner needs to be all in and fully supportive on any new systems or processes, she says. But it is possible to have the team fully implement as long as the owner is still actively engaged,.