EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention
CHURN FM
00:00
How Much Would There Be to Solve for This Problem?
Gregg Greene: Best practices is one of those things very, very hard to actually find. He says there might be certain things thit will work for your business, but probably the vast majority aren't going to work. And it's about just really trying understand, like, how to know what's going o work, or at least try to experiment the test. The first idea that this company did not even be verified in any meaningful way was 'happy customers stay and unhappy customers leave'
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