Revolutionizing Customer Service with Einstein Service Agent

Salesforce introduces the Einstein Service Agent, an autonomous AI agent transforming customer service interactions with its human-like capabilities and secure data handling. The chapter also covers the global IT outage impacting major companies like CrowdStrike and Microsoft, emphasizing the importance of trust, security, and reliability in partnerships. Further discussions include the challenges and implications of technology failures in cybersecurity defense amid the rise of AI-powered cyber attacks.