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2min chapter
Resolving Conflict with William Ury
A Bit of Optimism
Successful Engagement Starts With Stopping
The first step of engagement is disengagement. The higher purpose here is resolution. And the thing in between those two is what you just alluded to, is listening. You know, people think whil i listen, but the question is, do you really listen to understand the other? Do you listen, putting yourselves in nheir shoes, understanding where they're coming from without giving up where you are?" "It's not easy to do, but it turns out to be the key"
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