The Importance of Having a Service Department

Bob Greene: You used to be so hyper focused on the service department, that's clearly pretty non traditional for most of the GMs and owners that are out there today. So why is it so important that dealer principals really need to get their arms around the service department? "If they want to be like me, they'll be around for 50 years for another how many years to go without worrying about it," he says. 'It's everybody makes a mistake. Everybody does'