Can You Make Your Customer Service Calls More Compassionate?

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Paul wanted to recruit those customers to help make kayak better. So he had their calls for help come to him. The funniest call i got was from an older woman who said, you know, i'm trying to get my daughter to come n visit me. Paul: "It just made me think that it is nice what engineers think about a problem"

The more your business scales, the more tempting it is to delegate your company’s recruiting efforts. Resist that urge! You should always be recruiting. Featuring Paul English, co-founder of travel search platform Kayak, this episode guides us through five critical lessons for the hiring journey. English is passionate and relentless about the subject of recruiting – and the scale of the stakes: “The first 10 people you hire set the tone for the next thousand people you hire."

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