I see a lot of leaders who are in similar positions as you are really struggle with carving out the resources to actually devote to this type of work. All too often it seems like the product management organization, like the customer features still went out in terms of what teams ultimately end up spending their time on. And so I definitely think as much as possible, make sure you're spending time with your product partner, helping them understand this just like you're trying to understand their world and all of the complexities. You should always have that ability to rethink whether centralizing is the best option.

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