Liz Fosslien on Big Feelings
Everyday Better with Leah Smart
00:00
Building Trust and Earning It as a Leader
The way that we describe it is pairing a moment of honesty and openness with a path forward. And so what you're doing is you are establishing that human connection, making people feel it's okay if you're having a hard time. But then also showing that you have it together enough to guide them through this challenging situation.
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Transcript
