
Calm’s Will Larson on how to build a technical leadership career
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
Introduction
Will Larson is the Chief Technology Officer at CAM. He has written a new book, Leadership Beyond the Management Track. In today's episode he chanced to intercoms Principal Systems Engineer Brian Scanlon about this latest release. They also chatted through Will's writing process and highly went about crowdsourcing experiences for this book. It's a really interesting chat so head over to the studio and hear from Brian and Will.
Transcript
Play full episode