2min chapter

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FundiesCapital: War Stories From Running A L/S Equity Fund

Value Hive Podcast

CHAPTER

Is Customer Captivity a Thing of the Past?

Businesses that say they've got customer captivity and high switching costs. And retain those customers, shouldn't actually decline overtime. If anything, it should increase as competition increases into that space. Everyone's product development expense is kind of just an efort to expand their tam which is really just an effort to encroc on their neighbor's territory.

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