Is There Anything You Can't Scale?

More successful product leaders still spend a lot of time with customers, even in a way that doesn't scale. For us, it is, customer's part of the team. That's our number one principle. And so i spend a lot of my unscalable time actually focussed on the customer. But up until about six months ago, i read every single customer feedback that came in. And and that did not scale m....