What Does It Matter How We Talk to Each Other?

For another example along the lines of policing that comes to mind is the most famous one from the pre blacklives matter obam administration, which was henry lewis gates junior being interpolated in a very reductive way as as black when he's arrested by that cambridge cop. But then his experience ends with the beer summit at the white house, which is not the standard outcome such an interaction with police. I'm sure they all herd each other's perspectives, and i'm sure that nothing changed as a result of it. To what extent does it matter how that conversation went? We just need to be clear on what we can achieve by changing how we talk to each other