In this chapter, the host reflects on their conversation with Sheila Heen about navigating difficult conversations. They explore the three layers of difficult conversations and share personal challenges faced in these conversations. Empathetic listening and a previous guest's insights are discussed as tools for easing difficult conversations.
Understanding emotions is a critical part of mastering difficult conversations. Dig deeper into this crucial part of last week’s podcast episode on Mastering Difficult Conversations on this REVERB episode.
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