The Logan Bartlett Show cover image

EP 127: Marc Benioff (CEO, Salesforce): the Future of Digital Labor & the Agentic Era

The Logan Bartlett Show

00:00

The Rise of AI in Customer Support

This chapter explores the integration of automated agent systems in customer support at Salesforce, emphasizing the enhancement of automation effectiveness and the shift towards an 'agent first' approach. It analyzes the impact of AI on traditional business practices, particularly in telecom, and critiques the performance of competitors like Microsoft. Additionally, it discusses the challenges and opportunities presented by the transition to a chat-based, UI-less world, focusing on the evolving role of AI and its implications for the workforce.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app