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22min chapter
EP 127: Marc Benioff (CEO, Salesforce): the Future of Digital Labor & the Agentic Era
The Logan Bartlett Show
The Rise of AI in Customer Support
This chapter explores the integration of automated agent systems in customer support at Salesforce, emphasizing the enhancement of automation effectiveness and the shift towards an 'agent first' approach. It analyzes the impact of AI on traditional business practices, particularly in telecom, and critiques the performance of competitors like Microsoft. Additionally, it discusses the challenges and opportunities presented by the transition to a chat-based, UI-less world, focusing on the evolving role of AI and its implications for the workforce.
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Discover
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