How The First Concierge in the US is a Futurist - Tom Wolfe, Fairmont San Francisco
Hospitality Daily Podcast
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The Importance of Attentiveness in Hospitality
To be a great concierge requires you to have a big heart, where you give, give, give all the time. The golden rule is my dad used to say. Do the right thing for everybody, and it will come back to you. "I'll never forget when I was introduced to Tony Bennett or when I saw the Dalai Lama," he says.
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