The Unbeatable Strategy of Loving Customers
Everyday MBA
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The Unbeatable Strategy of Loving Customers
Every day mba speaks with fred riheld about winning on purpose, the unbeatable strategy of loving customers. i think a is is the gravitational pull that is working on all of us to suck us down away from love and toward selfish greed. If you're not getting net promoters, find out what went wrong and fix it systematically. Ask your employees where you're getting off track and living up to this golden rule standard.
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