Email Protocol: Say Thank You, Not Sorry

Amanda and Chris return for another round of Who’s Right? Up for debate today: excuses and disrespect. Does offering an excuse ever make things better? Why do we care about motive? Do we want apologies with "no excuses," or is it helpful to understand why someone screwed up? Does being disrespectful require intent? This one gets heated! We need your input. Let us know who's right, and how you think about this thorny topic.

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