Service Now - What's the Value of Service Now?

Today's guest is Ryan Walton - King, AVP Transformation - Technology and User Experiences at AT&T in Dallas, Texas. Ryan is a successful Transformation executive and top performer with over 20 years of experience leading large enterprise teams, defining and executing strategic direction, delivering business outcomes through process and technology transformation. He is an expert at design strategy and research, convergent and divergent ideation, end-to-end design solutions and execution across strategic initiatives.

Ryan has consistently implemented high-impact business and technology initiatives including launching AT&T’s first Transformation Office in Global Operations. He is adept at adapting to new roles, experiences, and businesses across several companies including four different AT&T Technology & Business Units, BellSouth Technology Group & KPMG Auditing and Consulting Services. He is well-known for excelling at bringing Product, Technology and Operations together to revolutionize customer experiences.

In the episode, Ryan will tell you about:

Highlights & key learns from 20 years working with AT&T,

Digital transformation trends he is seeing in Telecoms,

The value ServiceNow brings to the business & the challenges it solves,

Three key reasons why ServiceNow is the platform of choice for AT&T,

Implementation best practices,

Building a successful ServiceNow team,

What’s next for the ServiceNow platform &

Key advice for navigating into an executive leadership role