The Health Technology Podcast cover image

Jay Johnson: Behavioral Intelligence

The Health Technology Podcast

CHAPTER

How to Deal With Difficult People

Christine: What's the definition of difficult people? I mean, your experience is quite a wide range of industry and especially in healthcare. We like to think they are difficult, but they're not necessarily meant that way. So we actually take an approach of saying, how do we manage difficult behaviors? And we separate the behaviors from the people. It's really about the experience that we have interacting with them.

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