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Jay Johnson: Behavioral Intelligence
The Health Technology Podcast
How to Deal With Difficult People
Christine: What's the definition of difficult people? I mean, your experience is quite a wide range of industry and especially in healthcare. We like to think they are difficult, but they're not necessarily meant that way. So we actually take an approach of saying, how do we manage difficult behaviors? And we separate the behaviors from the people. It's really about the experience that we have interacting with them.
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