Our grand experiment with ChatGPT and generative AI
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Introduction
Intercom's director of machine learning Fergal. We're going to talk about all things Chat GPT. You've had, I guess, six, seven weeks of like actual engineering time building against the like the AI revolution that kind of launched late November. What have you learned? What is like new to you? How has it changed your perception of what’s possible in the world of customer service?
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